Getting Started Before Login

How do I open a file?
Step 1: Click on the ‘View’ link in the email sent to you Step 2a: If this is the first time you are logging in you will be prompted to change your passw...
Wed, 4 May, 2022 at 7:31 PM
What if I don't know my password?
If you have forgotten your password, there is an option to recover your password using the "Forgot?" button on the login page. Once pressed, an e...
Wed, 4 May, 2022 at 7:34 PM
What does a recipient see when I send them a file?
The receiver will be sent an email notifying them that they have received a new file in Embershot, with a link to view the file and details regarding when ...
Wed, 4 May, 2022 at 7:36 PM
How to upgrade to a Pro Account with a project
Step 1: Click the account icon in top right corner Step 2: Click on ‘Account Settings’ Step 3: Click on 'Billing & Subscriptions&...
Wed, 4 May, 2022 at 7:37 PM
I do not see the file in my account
If you received an email with a link and the sent file is not appearing in your account, this is usually not a technical issue with your account. One of th...
Tue, 17 May, 2022 at 1:19 AM
What does a recipient see when I send them a file?
The receiver will be sent an email notifying them that they have received a new file in Embershot, with a link to view the file and details regarding when t...
Tue, 17 May, 2022 at 1:20 AM
I'm getting a message that says my file is locked to another device
If you are getting this error message, the sender has asked that you only view the file on one device, and you are attempting to open the file on a second d...
Tue, 17 May, 2022 at 1:22 AM
How To Open a File from a Link
Step 1: Click on the ‘Click here to view’ link in the email sent to you Step 2a: If this is the first time you are logging in you will be prompted to ch...
Tue, 17 May, 2022 at 1:23 AM
My emails are going into my spam folder
You should be able to adjust the spam settings in your email account. Log in to your email account and navigate to your spam folder. Once you are there, sim...
Tue, 17 May, 2022 at 1:24 AM