Pre-login Embershot Support

If you received a file from another user an account has already been created for you, there is no need to create an account. If you are on a computer: 1: ...

If you have forgotten your password, there is an option to recover your password using the "Forgot?" button on the login page. Once pressed, an e...

The receiver will be sent an email notifying them that they have received a new file in Embershot, with a link to view the file and details regarding when ...

Step 1: Click the account icon in top right corner Step 2: Click on ‘Account Settings’ Step 3: Click on 'Billing & Subscriptions&#...

If you received an email with a link and the sent file is not appearing in your account, this is usually not a technical issue with your account. One of th...

The receiver will be sent an email notifying them that they have received a new file in Embershot, with a link to view the file and details regarding when t...

If you are getting this error message, the sender has asked that you only view the file on one device, and you are attempting to open the file on a second d...

Step 1: Click on the ‘Click here to view’ link in the email sent to you Step 2a: If this is the first time you are logging in you will be prompted to ch...

You should be able to adjust the spam settings in your email account. Log in to your email account and navigate to your spam folder. Once you are there, sim...